Privacy Policy

Skintuition Medical Aesthetics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking system, or interact with our clinic online or in person. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Payment information (processed securely through third-party providers)
• Appointment details and purchase history

Health-Related Information

When you schedule or receive treatments, you may share medical history, treatment preferences, or other information relevant to your care. This information is used solely for providing safe and appropriate services.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage treatments and appointments
• Communicate with you regarding appointments, confirmations, and follow-up care
• Send promotional emails or SMS messages (with your consent)
• Improve website functionality and user experience
• Process payments for services and memberships
• Comply with legal, regulatory, or safety requirements

3. SMS Messaging & Marketing Communications

By providing your phone number, you may receive text messages from us regarding appointments, reminders, updates, and promotions.

• Message and data rates may apply.
• You may opt out anytime by replying STOP.
• You can request help by replying HELP.

You may also unsubscribe from marketing emails using the "unsubscribe" link in any email we send.

4. How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take reasonable steps to ensure your data is handled safely and confidentially.

5. Sharing Your Information

We do not sell your information.

We may share your information with:

• Secure third-party service providers (e.g., online booking platforms, payment processors, EMR systems)
• Licensed staff and providers involved in your care
• Partners needed to deliver services you've requested (e.g., financing partners such as Cherry or other lenders you choose to work with)
• Legal or regulatory agencies if required by law

These providers are authorized to use your information only as needed to perform services on our behalf.

6. Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to improve website performance, track engagement, and personalize content. You may adjust browser settings to limit cookies, though some features may not work optimally.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn that information has been collected inadvertently, we will delete it promptly.

9. Your Rights

Depending on your state laws, you may have rights to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications

To make a request, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your information, please contact us at: